In April (2021) I noticed that the light was not working, so I called Entergy and they sent someone out to check the light well the guy who came to check the light told me that the reason that the light wasn't working was because there was never a work order sent out for them to reconnect the security light, so I called Entergy and they said that they were putting in the work order and that someone would come to my house within the next 3 days to come turn the light on. When I got my 1st bill I noticed that I was getting charged about $50.00 for the security light, then the next couple of monthly bills were all the same I was getting charged about $50.00 per month. In November of 2020 I transferred the electricity from my landlords name to my name and when I was talking to the lady she asked me if I wanted to keep the security light connected and that it would be around $25.00 per month for the security light, so I said yes that I did want to keep the security light on. I have been trying to get either a refund or credit from Entergy Louisiana for a little over a year. I want a refund of the 32.46, a formal apology, and a credit made to my account in the amount of my June and July total charges. I am currently out of town and I have two cats in my apartment who I am fearful for! Melissa could not even tell me if my power was on! Now I am scrambling to get my cat sitter over, which is not possible because of bad storms and flooding, to check and make sure my cats are okay! Despite the fact I have been paying my bill this entire time! I spoke to Melissa, who informed me she was an escalation billing supervisor, who interrupted me and refused to allow me to talk and ask questions about the next steps. It was! However, now I am being told that they closed my account, without any correspondence to me, and now I am being billed an additional amount for my 'final bill' and that I will also be charged back pay. She instructed me to turn my breaker off and then turn it on 20 minutes later and my power would be back on. When I inquired into why they said that perhaps it was a neighbor in my (4 apartment) complex that might have been moving out and my power was accidentally turned off instead of theirs. They informed me that it was not an outage but that my service had been turned off by Entergy. I assumed it was a normal outage so I waited a few hours before calling Entergy regarding the ETA of when my power would be coming back on. In June of 2022 I woke up to my power being off. Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision. CRI is just a subset of the overall rating for the company. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.Ī variety of factors are considered when calculating CRI. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA.

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